Grocery Case study

Woolworths Case Study

How Woolworths brought refrigerated and frozen pickup lockers into everyday store operations.

What's inside

  • How New Zealand's leading supermarket brand built a weatherproof, indoor-and-outdoor locker network that could handle high order volumes without sacrificing quality assurance
  • The 32-door locker rollout and the small user-experience safeguards, from buffered pickup windows to multiple access attempts, that keep grocery orders simple to collect
  • Lessons on scaling a nationwide, 24/7 pickup network that's earned overwhelmingly positive customer reviews

100%

integration success across all platforms

Good Design Award Gold Winner

2025

Digital
Interface

Case study

Woolworths Case Study

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