Retail Smart Pickup Lockers

Transform fulfilment with retail smart lockers

Stay competitive
Delight customers
Grow online sales
Maximize efficiency

Stay competitive with seamless retail locker solutions that elevate the customer experience

Today’s shoppers expect flexible, omnichannel options. Click n Collect’s smart lockers deliver frictionless pickup and returns, helping your brand stand out while keeping customers coming back.

Delight customers with fast, convenient pickup and return options

Long queues and rigid fulfilment processes frustrate shoppers. Our lockers streamline BOPIS, returns, and exchanges—making every interaction quick, smooth, and satisfying.

Grow online sales with scalable tech that meets demand

As online orders surge, retailers need reliable infrastructure. Our lockers integrate easily into your retail flow, supporting ship-from-store, endless aisle, and kiosk experiences that convert browsers into buyers.

Maximize efficiency with flexible systems that fit your space and scale

Tight backrooms and busy floors make fulfilment tricky. Our modular lockers reduce in-store congestion, speed up handoffs, and free up staff for more valuable tasks.

Stay competitive
Stay competitive with seamless retail locker solutions that elevate the customer experience
Today’s shoppers expect flexible, omnichannel options. Click n Collect’s smart lockers deliver frictionless pickup and returns, helping your brand stand out while keeping customers coming back.
Delight customers
Delight customers with fast, convenient pickup and return options
Long queues and rigid fulfilment processes frustrate shoppers. Our lockers streamline BOPIS, returns, and exchanges—making every interaction quick, smooth, and satisfying.
Grow online sales
Grow online sales with scalable tech that meets demand
As online orders surge, retailers need reliable infrastructure. Our lockers integrate easily into your retail flow, supporting ship-from-store, endless aisle, and kiosk experiences that convert browsers into buyers.
Maximize efficiency
Maximize efficiency with flexible systems that fit your space and scale
Tight backrooms and busy floors make fulfilment tricky. Our modular lockers reduce in-store congestion, speed up handoffs, and free up staff for more valuable tasks.

Retail in action

Smarter pickup. Stronger results.

Retail

"The arrivals locker program has greatly elevated the customer experience by offering a fast, secure, and completely contactless pickup solution. Customers appreciate the convenience of collecting their orders instantly upon arrival using the SMS code—eliminating queues, saving time, and making the process seamless from start to finish."

Eswaran

Muscat Duty Free

Retail

"The Click n Collect locker system has been rock solid. It’s incredibly easy for customers to use, and we haven’t had a single mishap. It’s very popular. The temperature control is near perfect, and the Control Tower has been completely reliable."

Vinnie Lima

GetBlok Farms

Grocery

"At the Click n Collect locker launch, we had shoppers try the grocery locker system with no directions from us - everyone got it. It's a simple, convenient and intuitive system that saves our customers time - freeing up hours in their busy lives."

Mark McCurdy

VP of Retail Operations, Fresh St Market

Grocery

"We’ve seen our social media pages go through the roof with fantastic feedback and growing interest in the food lockers. It really feels like this matches the future of Tesco stores. Customers feel safer using the online service—and it’s a more convenient way to shop, too."

Alex Redgrave

Tesco

Retail

"Once a customer has used the Click n Collect system for the first time, they want to use it again and again. There is no real wait time, and they can come at their own convenience."

Supercheap Auto

Our lockers

Smart locker solutions for retail Click & Collect

Parcel

Our versatile parcel lockers offer secure, flexible retail storage solutions for customer orders, seamlessly fitting various retail environments for easy pickups.

Heated

Optimal warmth for food deliveries and pickups. Our heated lockers ensure customer satisfaction with every order.

Controlled-ambient

Our controlled-ambient lockers securely store temperature-sensitive items like electronics, pharmaceuticals, and flowers, ensuring optimal conditions for pickup.

Refrigerated and freezer

Our refrigerated and freezer lockers provide secure, temperature-controlled storage for perishable groceries, ensuring freshness and quality for customer pickups.

Looking for something else?

We offer tailor-made solutions that grow with your business. Contact us for a customized locker system!

Get in touch

View all lockers

Unlocking convenience

How retail locker systems work

Customer

Order placement and selection

The customer places an order online, selects a pickup location, and chooses a time slot.

System

Order confirmation

The system confirms the order, processes it, and notifies the store for fulfillment.

Business

Item picking and loading

The business picks, packs, and loads the items into lockers according to the customer's selection.

System

Pickup notification sent

The system sends a notification with locker access details (PIN or QR code) to the customer.

Customer

Client order collection

The customer uses the provided PIN or QR code to collect their order from the locker at the chosen time.

Certifications & compliance

ADA

Our smart lockers incorporate design elements that comply with the Americans with Disabilities Act (ADA).

DOE

Department of Energy (DOE) adherence ensures our lockers are energy-efficient yet high-performing.

NSF

Our food lockers adhere to National Sanitation Foundation (NSF) standards.

UL, CE, UKCA

Our lockers conform to UL, CE, and UKCA standards, ensuring they meet the highest safety and quality benchmarks.

Smart retail lockers FAQs

We’ve got the answers

What are retail smart lockers?
Retail smart lockers are secure, self-service systems that allow customers to collect online orders without staff assistance. They help retailers streamline click & collect while improving speed, accuracy, and customer experience.
How do retail pickup lockers work?
Orders are placed into a locker compartment and assigned to the customer. The customer receives a code or QR, which they use to collect their order quickly—without queues or staff interaction.
How do retail lockers improve click & collect operations?
Retail lockers reduce manual handover and streamline order pickup. They help you: • Speed up fulfilment • Reduce queues in-store • Improve order accuracy • Free up staff for higher-value tasks.
Can retail smart lockers handle high order volumes?
Yes. Our retail smart locker systems are designed for high-frequency use and peak periods. They support batching, fast loading, and continuous turnover—making them ideal for busy retail environments.
Do retail lockers integrate with existing systems?
Yes. Our lockers integrate with your existing retail systems using APIs and real-time data connections. This allows seamless syncing with your order management, POS, and customer notification systems.
Can customers return items using retail lockers?
Yes. Click n Collect's retail pickup lockers can also support returns. Customers can drop off items securely, helping you streamline reverse logistics and reduce in-store handling.
Can retail lockers be installed in-store and outdoors?
Yes. Our lockers are designed for both indoor and outdoor retail environments. They’re built to handle high traffic, changing conditions, and extended operating hours.
How do retail lockers improve customer experience?
Retail lockers give customers fast, flexible, and reliable pickup. They eliminate waiting, provide 24/7 access where supported, and create a smooth, predictable experience that builds trust and loyalty.