Rethink retail fulfillment with Click n Collect

  • Stay competitive

    logo
    Stay competitive with seamless retail locker solutions that elevate the customer experience

    Today’s shoppers expect flexible, omnichannel options. Click n Collect’s smart lockers deliver frictionless pickup and returns, helping your brand stand out while keeping customers coming back.

  • Delight customers

    logo
    Delight customers with fast, convenient pickup and return options

    Long queues and rigid fulfilment processes frustrate shoppers. Our lockers streamline BOPIS, returns, and exchanges—making every interaction quick, smooth, and satisfying.

  • Grow online sales

    logo
    Grow online sales with scalable tech that meets demand

    As online orders surge, retailers need reliable infrastructure. Our lockers integrate easily into your retail flow, supporting ship-from-store, endless aisle, and kiosk experiences that convert browsers into buyers.

  • Maximize efficiency

    logo
    Maximize efficiency with flexible systems that fit your space and scale

    Tight backrooms and busy floors make fulfilment tricky. Our modular lockers reduce in-store congestion, speed up handoffs, and free up staff for more valuable tasks.

Retail in action

Smarter pickup. Stronger results.

submenulogo
Retail

"The arrivals locker program has greatly elevated the customer experience by offering a fast, secure, and completely contactless pickup solution. Customers appreciate the convenience of collecting their orders instantly upon arrival using the SMS code—eliminating queues, saving time, and making the process seamless from start to finish."

submenulogo

Eswaran

Muscat Duty Free

submenulogo
Retail

"The Click n Collect locker system has been rock solid. It’s incredibly easy for customers to use, and we haven’t had a single mishap. It’s very popular. The temperature control is near perfect, and the Control Tower has been completely reliable."

submenulogo

Vinnie Lima

GetBlok Farms

submenulogo
Grocery

"At the Click n Collect locker launch, we had shoppers try the grocery locker system with no directions from us - everyone got it. It's a simple, convenient and intuitive system that saves our customers time - freeing up hours in their busy lives."

submenulogo

Mark McCurdy

VP of Retail Operations, Fresh St Market

submenulogo
Grocery

"We’ve seen our social media pages go through the roof with fantastic feedback and growing interest in the food lockers. It really feels like this matches the future of Tesco stores. Customers feel safer using the online service—and it’s a more convenient way to shop, too."

submenulogo

Alex Redgrave

Tesco

submenulogo
Retail

"Once a customer has used the Click n Collect system for the first time, they want to use it again and again. There is no real wait time, and they can come at their own convenience."

submenulogo

Supercheap Auto

Supercheap Auto

How it works

Unlocking convenience

Order placement and selection
Customer

Order placement and selection

The customer places an order online, selects a pickup location, and chooses a time slot.

Order confirmation
System

Order confirmation

The system confirms the order, processes it, and notifies the store for fulfillment.

Item picking and loading
Business

Item picking and loading

The business picks, packs, and loads the items into lockers according to the customer's selection.

Pickup notification sent
System

Pickup notification sent

The system sends a notification with locker access details (PIN or QR code) to the customer.

Client order collection
Customer

Client order collection

The customer uses the provided PIN or QR code to collect their order from the locker at the chosen time.

Certifications & compliance

icon

ADA

Our smart lockers incorporate design elements that comply with the Americans with Disabilities Act (ADA).

icon

DOE

Department of Energy (DOE) adherence ensures our lockers are energy-efficient yet high-performing.

icon

NSF

Our food lockers adhere to National Sanitation Foundation (NSF) standards.

icon

UL and CE

Our lockers are UL and CE certified, ensuring they meet the highest safety and quality standards.

Smart retail lockers FAQs

We’ve got the answers

  • How do retail lockers integrate with existing store systems?

    Our smart lockers integrate seamlessly with your store’s order management and inventory systems via APIs, enabling real-time updates, automated order processing, and efficient fulfillment—whether for ship-to-store, click-and-collect, or in-store pickup.
  • What maintenance is required for smart retail lockers?

    Our lockers are designed for low maintenance, with regular checks for cleanliness and operational performance. We provide ongoing support to ensure your lockers continue to function optimally, keeping your store’s operations smooth and hassle-free.
  • Can the lockers be customized to fit our specific needs?

    Yes, our modular locker system is fully customizable and scalable to fit your store’s needs. You can choose from various locker configurations, colors, and sizes to accommodate different packaging types. Additionally, the user interface can be branded to match your store’s identity, creating a seamless and personalized experience for your customers.
  • What kind of reporting and analytics are available?

    Our smart lockers come with built-in reporting and analytics features, giving you insights into order fulfilment times, locker usage, and customer pickup patterns to optimize operations.
Looking for specific information?
Get in touch with our smart locker installers or explore our resources via the link below.

Interested in our solutions?

We're here to help you find the perfect solution for your organization. Share your details, and we'll be in touch shortly.

img

Click n Collect provides 24/7 global support, ensuring we're always there when our clients need us.

Customer support
Discover how Click n Collect can transform your operations.
Industry