Why nonprofits choose smart food lockers

  • Protecting dignity

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    A private, stigma-free way to collect essentials

    Traditional food distribution can feel impersonal or uncomfortable. Our food bank lockers offer discreet, self-serve access—so your community can get what they need with privacy and dignity.

  • Improving access

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    24/7 access that works around real lives

    For people with unpredictable schedules or limited transport, fixed pantry hours don’t work. Our food lockers are always on—giving your community the flexibility to collect essentials on their terms.

  • Expanding reach

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    Bring support where it’s needed most

    Food lockers can go where traditional services can’t. Whether it’s a remote town or an urban food desert, our food bank lockers help you deliver resources closer to the people who need them.

  • Streamlining distribution

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    Self-serve distribution that saves time and staff

    Manual handouts strain your team and slow things down. Our food lockers automate pickups—cutting wait times, reducing staff demands, and helping you serve more people with less effort.

In their words

Real impact. Real voices.

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Nonprofit

"At a couple of our clinics, before we had the Click n Collect lockers, enrollment in our Food as Medicine program was fairly low—around 20 to 30 patients. After installing lockers, one clinic grew from 30 to nearly 200, and another from 20 to almost 100. The lockers drove that growth by making it easier to access fresh produce—especially in food deserts where quality options are limited."

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Vanessa Fernandez

HealthLinc

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Nonprofit

"The vast majority of our unique families using the lockers are new to NNEMAP. so we have created an awareness of our pantry for a group of folks who didn't know we existed prior to having lockers."

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Jim Hamberg

Pantry Director, NNEMAP

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Nonprofit

"Thanks to its convenience, privacy, and consistent availability of the food lockers, the families in our community can regain stability, rebuild their lives, and ultimately move beyond the grip of food insecurity. We are thankful for the opportunity to serve our community through our Food Locker program."

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Kourtney Shoop

Beaver County YMCA

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Nonprofit

"Many individuals face significant challenges in accessing the food they need. Barriers like limited transportation and the stigma often associated with seeking assistance prevent neighbors from getting the support and proper nutrition they deserve." The smart locker system provides an innovative and flexible solution to providing additional food pickup options at locations that many of our neighbors in need are already visiting in their daily lives.”

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Carey Redmann

Feeding America Eastern Wisconsin

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Nonprofit

"The Click n Collect lockers have improved access to free food, allowing neighbors to collect it on their own schedule. Many work during regular distribution hours, and the lockers let them pick up food on their way home. One neighbor, who is disabled, shared how grateful they were to avoid standing in line. Working students with families and residents in under-resourced areas also benefit—making it easier to access food close to home, school, or work."

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Erin McKinney

Food Bank of Contra Costa and Solano

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Nonprofit

"Our newly added smart lockers have helped us serve a population of people who we have been unable to reach during our pantry hours at the Northern Illinois Food Bank's Neighborhood Market. These smart lockers have allowed us to offer a convenient and contactless method of distributing fresh groceries to our Neighbors in need who cannot attend our pantry due to reasons such as health struggles, work schedules, or lack of transportation."

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Courtney Oakes

Northern Illinois Food Bank

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Nonprofit

"The Click n Collect lockers have expanded how we get needed food to our families. They are providing 24/7 access, convenience and discretion for those who need it. One mom of young twins stated "It is so much easier than bringing the kids into the pantry with me!" Another client emailed "I LOVE IT!!" We are seeing more families reached by the lockers, eliminating the embarrassment often felt by those coming to a food pantry. The lockers are easy to use and support has been timely and very helpful."

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Beth Bentley

Gahanna Residents in Need (GRIN)

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Nonprofit

"Many of our neighbors who experience hunger struggle to access pantries because of limited transportation and scheduling conflicts. Implementing food lockers in our community reduced those barriers. Now our neighbors have the flexibility to access Mission Marshall Food Pantry in a way that also offers privacy and dignity."

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Misty Scott

Mission Marshall

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Nonprofit

"Click n' Collect food lockers are a fantastic community asset! They offer our neighbors convenient, discreet, and dignified access to nutritious food. The Click n' Collect team provides amazing support, and they have been a pleasure to work with. We're looking forward to having our third set of lockers installed this summer and hope to have more in the near future."

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Kari Hanna

Low Country Food Bank

Sample workflow

How nonprofit food lockers work

Order placement
Recipient

Order placement

Client places an order online, selects a pickup location, and chooses a time slot.

Order confirmation
System

Order confirmation

The system confirms the order, processes it, and notifies the pantry for fulfillment.

Item picking and loading
Pantry

Item picking and loading

The food bank or pantry picks, packs, and loads the items into food lockers according to the recipients’ selection.

Pickup notification sent
System

Pickup notification sent

The system sends a notification with locker access details (PIN or QR code) to the recipient.

Client order collection
Recipient

Client order collection

Client uses the provided PIN or QR code to collect their order from the food locker at the chosen time.

Certifications & compliance

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ADA

Our smart lockers incorporate design elements that comply with the Americans with Disabilities Act (ADA).

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DOE

Department of Energy (DOE) adherence ensures our lockers are energy-efficient yet high-performing.

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NSF

Our food lockers adhere to National Sanitation Foundation (NSF) standards.

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UL, CE, UKCA

Our lockers conform to UL, CE, and UKCA standards, ensuring they meet the highest safety and quality benchmarks.

Nonprofit lockers FAQs

We’ve got the answers

  • What are food bank lockers and how do they work?

    Food bank lockers are secure, self-serve food lockers that allow individuals to pick up groceries and essentials at a time that works for them. As an after hours locker system, they remove the need for in-person handoffs—offering dignity, privacy, and convenience. Pickup is fast, discreet, and fully trackable for nonprofits.
  • How do smart food lockers improve food access and equity?

    Smart lockers make it easier for people to access food in a way that is flexible, private, and consistent. They help you: • Provide 24/7 or extended-hour access to essentials • Reduce queues and wait times at distribution points • Support discreet, dignified collection • Reach more people without increasing staff workload. This means you can expand your impact while creating a more inclusive and respectful experience for your community.
  • Are Click n Collect food lockers integrated with OrderAhead?

    Yes. Click n Collect lockers integrate with Feeding America’s OrderAhead platform, allowing you to offer scheduled pickups through OrderAhead.org. This helps you streamline distribution, reduce congestion, and give your clients more flexibility in how and when they access food.
  • Can your lockers be used without system integration?

    Yes. You can get started straight away with no integration required. The Click n Collect locker software is designed to be simple and intuitive, so your team can begin supporting your community quickly—without complex setup or technical overhead.
  • Can these lockers be installed outdoors?

    Yes. Our lockers are designed for both indoor and outdoor environments. Outdoor units are built for real-world conditions and include: • Weather-resistant design (IPX3 rated) • Overhead LED lighting • CCTV compatibility • Secure, user-friendly access. This gives you the flexibility to place lockers where your community needs them most.
  • What infrastructure is required for the lockers?

    You’ll need access to power and a data connection. For most sites, this means: • Standard power connection • Ethernet for primary connectivity • Optional cellular backup to keep services running if needed. This ensures consistent, reliable access for your community at all times.
  • Can I store both perishable and non-perishable items in the lockers?

    Yes. Each locker module is designed for a specific temperature zone—temperature-controlled ambient, refrigerated, freezer, or heated—so you can safely store everything from dry goods to fresh produce and prepared meals. This flexibility helps you expand what you can offer your community, without compromising food safety or quality.
  • What maintenance is required for the lockers?

    Our food bank lockers are built for reliability and everyday use, with minimal maintenance required. Routine cleaning and occasional temperature checks help keep everything running smoothly. We also provide ongoing support, so you’re never managing it alone.
  • How can nonprofits fund smart food locker programs?

    Smart food lockers qualify as equity-focused infrastructure for federal/national grants, with flexible funding for modernizing food access. Key sources include USDA programs, Feeding America funds, and local foundations—use local data and partnerships to strengthen applications. Creative options: Turn lockers into community billboards for sponsor recognition (e.g., "Powered by [Local Business]"). Real ROI: Reduced wait times, 3x more families served, and dignified pickups. Download our free grant proposal template and tips: clickncollect.com/insights/smart-food-locker-grants-template
Looking for something else?
Get in touch with our smart locker installers or explore our resources via the link below.

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